The Legal Bit

Dispatch times

Orders are typically dispatched within 2–5 working days, unless otherwise stated on the product page.

For items listed as being in production or available for pre-order, estimated dispatch times will be clearly shown at the time of purchase. These timeframes are provided as a guide and may vary slightly due to the nature of small-batch making.

If there is any significant delay, we will contact you using the details provided at checkout.

Delivery methods

Orders are shipped using tracked delivery services where available. Delivery options and costs are displayed at checkout.

Once an order has been dispatched, you will receive a confirmation email. Tracking information will be provided where applicable.

Delivery times

Delivery times are estimates and begin once an order has been dispatched, not from the date of purchase.

Please note:

Delivery times may vary depending on location

Delays can occur during busy periods, adverse weather, or postal disruptions

Mum & Co cannot guarantee specific delivery dates

While we are not responsible for delays caused by postal services, we will always assist where possible.

UK delivery

We currently ship within the United Kingdom. Delivery charges are calculated at checkout based on the size and weight of your order.

Incorrect or incomplete addresses

Please ensure that all delivery details are correct at the time of ordering. Mum & Co cannot be held responsible for delays or non-delivery caused by incorrect or incomplete address information.

If an order is returned to us due to an address issue, additional postage costs may apply before it can be resent.

Lost parcels

If a parcel is marked as delivered but has not been received, please contact us as soon as possible so we can investigate with the delivery provider.

Where a parcel is confirmed as lost in transit, we will offer either:

a replacement (where available), or

a refund

Multiple items and split shipments

Where an order contains multiple items, all products will usually be shipped together. In some cases — particularly with pre-orders — items may be dispatched separately. If this applies, it will be communicated clearly.

If you wish to have all parcels dispatched at the same time, please leave a note with your order and we will do our best to oblige. 

Contacting us

If you have any questions about shipping or delivery, or need help with an order, please contact us using the details provided on the website and include your order number where possible.

We aim to respond promptly and handle enquiries fairly.